These days it’s hard to get awesome customer service.
Some companies think good customer service is good enough.
Good customer service doesn’t wow you. It doesn’t make you want to tell others and shout about it.
But some companies are waking up to the fact that good enough is just not good enough, anymore.
I visited Boots at the weekend. They had a 50% off sale for After Shave.
I picked out two different ones.
The sales assistant said that I could get another £5 off one of them as I have spent over £10 on other goods.
She said she would deal with all my goods in 2 transactions.
With the first sales transaction she’d give me the £5 off voucher and then use the voucher in the second sales transaction.
Not many sales assistants would do that!
Not many shops would allow you to use money off vouchers on sale items!
What noteworthy and simple thing can you do to get your customers talking?