by Andrew Rondeau | Apr 25, 2012 | customer service
Most people who want to sell their services write some text, sit back and hope the customers will come flocking! In many cases, it turns people off. And they go straight for the ‘close page’ button. Why? For many reasons including: The copy is too hyped up The...
by Andrew Rondeau | Mar 9, 2012 | customer service
As a result of my recent experience in a Lush shop (the company is really called Lush – I’m not trying to get down with the kids!), I thought I would share some tangible actions you can use to make your customers ecstatic! Read about my recent customer...
by Andrew Rondeau | Mar 5, 2012 | customer service
My wife and I went into Lush (a UK retail company) at the weekend. My wife purchased some face cleaner and the shop assistance asked us “If we drink green tea?” I do, so replied “Yes” The shop assistant gave us a box of Clipper green tea for free. It’s not as if we...
by Andrew Rondeau | Jan 11, 2012 | blog income
Do you have a steady stream of traffic coming to your website? That’s great. But now you need to take it a step further and convert your visitors into customers. It’s pointless to get traffic to your website if you don’t have specific goals in place...
by Andrew Rondeau | Jan 3, 2012 | blogging guide
Your blog has probably been shouting at you over the holiday break, if it’s anything like mine. You sit down to check your emails, and all of a sudden there’s a nagging voice coming from your PC, saying ‘You should update your blog!’. Our blogs are relatively...