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photo credit: Marco Bellucci
Via my blog, I want to solve visitor’s problems and the easiest way to do that is to ask them what their problems are.
So I recently asked my clients and customer list this question:
These days it’s hard to get awesome customer service.
Some companies think good customer service is good enough.
It’s not.
Good customer service doesn’t wow you. It doesn’t make you want to tell others and shout about it.
As a result of my recent experience in a Lush shop (the company is really called Lush – I’m not trying to get down with the kids!), I thought I would share some tangible actions you can use to make your customers ecstatic!
Read about my recent customer service experience here: Great Customer Service
When was the last time you hit the shops for a serious shopping trip?
When you went from shop to shop, what did you notice about customer service?
Remember when you were a kid, and your Mum used to send you off to the local shop to pick up some milk or a paper?
You’d set off walking, coin in hand, and step in to a local shop which seemed to sell everything.
Andrew is a website builder and helps small businesses with their on-line presence…so they can grow their customer list and increase sales. That’s it! That’s what we do each and every day.
That’s our expertise and we pride ourselves on the service we provide.