What’s The Difference Between Good And Awe-inspiring Customer Service?
These days it’s hard to get awesome customer service. Some companies think good customer service is good enough. It’s not. Good customer service doesn’t wow you. It doesn’t make you want to tell others and shout about it. But some companies are waking up to the fact...12 Actions You Can Take To Make Your Customers Feel Ecstatic
As a result of my recent experience in a Lush shop (the company is really called Lush – I’m not trying to get down with the kids!), I thought I would share some tangible actions you can use to make your customers ecstatic! Read about my recent customer...Customer Engagement: How To Elicit Lots Of Feedback
When was the last time you hit the shops for a serious shopping trip? When you went from shop to shop, what did you notice about customer service? Did you end up chatting to a great sales assistant, who managed to put you in a good mood by helping you or going beyond...What’s A Small Business Blog Got To Do With Your Local Store
Remember when you were a kid, and your Mum used to send you off to the local shop to pick up some milk or a paper? You’d set off walking, coin in hand, and step in to a local shop which seemed to sell everything. If you are the same age as me (nearly 50!) you probably...What Do You Want To Do Today?
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All the parts of the process of working with Andrew were a pleasure. He clarified what I was wanting and he delivered it without fuss. He was courteous and prompt in all his dealings with me. I have no hesitation in recommending Andrew to anyone who wants work done on their site. ~ Evan Hadkins from www.livingauthentically.org
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All the parts of the process of working with Andrew were a pleasure. He clarified what I was wanting and he delivered it without fuss. He was courteous and prompt in all his dealings with me. I have no hesitation in recommending Andrew to anyone who wants work done on their site. ~ Evan Hadkins from www.livingauthentically.org