I was accused of lying by one of my “customers” yesterday.
At 10.49 pm someone purchased my public speaking course, Get Applause Now.
The whole course consists of:
5 audios
4 pdf’s
That’s quite a lot to download and would take several minutes.
At 10.51 pm, I had an email from the purchaser saying:
“Hello, i’m NOT happy at all with the getapplausenow product !!! Please refund my credit card as you lie to me.”
Yes, the email was written using that size font!
So, this person had downloaded the complete package of 5 audios and 4 pdf’s, reviewed them and written an email to me – all within 2 minutes of buying.
The guarantee on the sales page says, “Within 60 days, if you are not happy with the product – ask for a refund, no questions asked.”
And I stand by that.
I organized a refund.
One thing I’m not is a liar or a scam artist. I think this customer is the scammer.
Ever experience such a thing with any of your products or services? Please share your views in the comments below.
__________________________________________________________________________________
Andrew is a website builder and helps small businesses with their on-line presence…so they can grow their customer list and increase sales. That’s it! That’s what we do each and every day.
I think also that they used the name getapplausenow is a warning too that this is not a genuine buyer
.-= Joel @ Blog Solutions´s last blog ..Making The Jump To Writing Your First Blog =-.
Joel,
Yep – just out to get the product for free!
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Blog Set Up =-.
Andrew,
I am so sorry to hear of your experience. Sadly, there are people out there who take advantage of guarantees as part of a scam thinking that it is a way to get the product for free.
I know that I’ve asked for refunds on a couple of products that I genuinely read or used and felt were not up to the standard I expected. I also made sure that I deleted the files from my system regardless of whether the guarantee said I could keep the product.
At least you know that you stuck by your guarantee and your principles and don’t need to hang your head in shame.
Amanda
.-= Amanda @ frugal living tips´s last blog ..Calling all Parents! =-.
Amanda
I’ve also asked for refunds on a few products – only AFTER using them though!
That’s one of the down sides of having an on-line business.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Blog Writing =-.
Yikes! Sounds like just enough time to download, copy, then ask for a refund! 🙁
.-= Colleen@Kennewick Real Estate´s last blog ..West Richland’s 2010 Hogs & Dogs Event =-.
Exactly my thoughts, Colleen!
Andrew
.-= Andrew @ Blogging Guide´s last blog ..blogging guide =-.
That’s too bad to see that. I believe that a lot of people is doing the same thing everyday, it’s difficult for us to get rid of this kind of bad attitude and people who want to take advantage of the “Within 60 days, if you are not happy with the product – ask for a refund, no questions asked”. That’s the risk of offering refund, we just can’t avoid this.
All the best Andrew.
Regards,
Lee
.-= Lee Ka Hoong@Make Money Online´s last blog ..How To Make Money Online In Malaysia =-.
Lee,
I don’t mind people asking for a refund – if they have used the product and feel it is not for them…but within 2 mins…that’s abusing the system.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Do you like unsolicited feedback? =-.
I wouldn’t let it get to you mate, a lot of people try this on. They purchase your product, save everything and/or read the product and then ask for a refund, it’s very unethical.
.-= Karl Hadwen´s last blog ..How to make your blog stand out =-.
Karl,
yeah – it’s a shame that there are such people around though, isn’t it?
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Blogging: Who’s Made It Work? =-.
yes Andrew – I’ve also had that happen, and I just say Sorry you weren’t happy ” and refund all money. it’s not worth the stress. And I know that it isn’t YOU, it’s THEM! So just move on and get on with your life.
Exactly, Michelle!
Not worth the stress. It’s a rare occurrence but still irates me (for a few minutes).
Andrew
.-= Andrew @ Blogging Guide´s last blog ..How To Sell Your Product Online =-.
Sorry, but that post made me laugh…
Reminds me of my old Ebay days. You did the right thing, even though you have every right to refuse refund. You should have charged then a restocking fee… or better yet a “too big of font fee”!
Life is too short to always worry about what customers say.
Thanks for not burying it under the rug, we all benefited from this post
.-= Matt Dunlap´s last blog ..How to create a network of top level domains with WordPress 3.0 =-.
Matt,
It’s a shame there are people like that in the world!
Luckily, it’s only the very few though.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Overcoming Blogging Burnout: Here Is How =-.