How To Handle Negative Comments

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Getting comments are a good thing but, would you still think the same if they were negative?

Some of you may say yes, some may say no.

Some may be able to handle these negative comments with grace but some may not.

So, how does one really handle negative comments?

Go ahead and check out these blog posts:

The Day I was flamed at my blog (and 7 ways to handle flames with grace) by Darren Rowse

How to Handle Negative comments by Mark Goren

Ignore ‘em or embrace ‘em? How to handle negative blog comments by Mack Collier

How should your company handle negative blog comments by Mack Collier

How to handle criticism by Steve Errey

Handling negative comments in social Media and in blogs by Richelle Anderson

Dealing with negative comments on your blog by Michele Martin

When is Negative feedback too negative? by Bradley J. Moore

How to handle customer comments by Jesse Stanchak

Crisis: Dealing with negative comments online by Gini Dietrich


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21 Responses to How To Handle Negative Comments

  1. Thomas Sinfield August 7, 2010 at 9:50 pm #

    There are heaps of debates about whether to approve negative comments or not and how to respond – and you have written some of the best on the topic Andrew!

    Personally, I look at the comment and decided if they are really commenting to leave their opinion, or just having a bad day and looking for someone to flame (if it is the second, I usually just delete it).

    However, if they are leaving a legitimate comment, whether it is positive or negative, I will approve and reply. The one thing we have to realise is the the negative readers will be more likely to voice the opinions strongly – so their thoughts come across as the majority, when usually they are the minority.

    • Andrew August 9, 2010 at 2:56 pm #


      Yeah – rude ones go straight to the trash or spam folder.

      Negative is no probs and can create a good healthy debate.


  2. jack thomas August 7, 2010 at 4:09 pm #

    Justice says that everything said about you must be visible. But if the comments are way too negative to negate then one can also edit them. Off course they are not spammy because at times people want to give controversial comments to just get approved.

    • Andrew August 9, 2010 at 2:53 pm #


      There is a difference between negative and rudeness, don’t you think?


  3. Sean August 8, 2010 at 10:57 am #

    I think that negative comments should be first investigated to be determined if there is any true in them. If there is just thank the guy and fix the problem. If there is no truth you may ignore them.

    • Andrew August 9, 2010 at 2:57 pm #


      There has to be somesort of judgement going on, doesn’t there?

      We are the blog owners and we can publish or not!


  4. Dean Saliba August 8, 2010 at 8:37 pm #

    I have not received that many negative comments but when I do I reply to them and try not to get into a war of words with the author.

    • Andrew August 9, 2010 at 2:57 pm #


      If you are going to publish then you should comment – as your say.


  5. Patricia August 9, 2010 at 3:57 am #

    Hi Andrew

    So far in my limited experience as a newbie blogger, I have only had positive and encouraging comments on my blog. I am sure if I were to get controversial this may change!

    However, if it is constructive I would welcome it; especially if it an experienced blogger suggesting ways to improve my blog as I know I still have heaps to learn.

    Patricia Perth Australia
    all things lavender

    • Andrew August 9, 2010 at 2:59 pm #


      One thing that will grow over time and that is the thickness of your skin!

      As you get more profile, more publicity and more comments…a minority will be out to put you down.


  6. Harsh Agrawal August 9, 2010 at 9:59 pm #

    If some time I get such negative comment which is hard to accept and reply..I usually Email the commentator making him understand why his comment can’t be accepted…

    • Andrew August 12, 2010 at 9:09 am #


      That’s a good approach – thanks for sharing.

      Do many reply to your email?


  7. Luqman August 10, 2010 at 1:01 pm #

    I used to received negative comment, but I only accept it, if it is true, if not, I will make the write to understand why it so and give him/her my view. No one is perfect, I learn from negative comment sometime by contact the commentator to exchange more view on the issue.

    • Andrew August 12, 2010 at 9:10 am #


      I agree – sometimes it is worth taking the effort and contacting the writer in private rather than public.


  8. Alex Cristache August 10, 2010 at 11:46 pm #

    Despite its massive “business” attraction lately, blogging still has a strong personal component, therefore My blog is My home. I wouldn’t let anyone act badly under my roof, nor will I let one on my blog.

    Negative comments, as you said Andrew, can create a nice debate, but simply as long as they are constructive criticism. Other than that, it’s all trash and spam, based on the level of lack of common sense.

    Sometimes it’s really easy to spot a fella that just has a bad day, and then I’m making an effort to throw in a joke to relax the conversation a bit. It worked every time, as long as – again – common sense was used in the first place.

    On business / corporate blogs, negative comments are a totally different story though and topic that could cause such comments are best avoided. Even so, you can’t always prevent them as people has a true passion for negativity and smacking competition. If it happens, pray your PR department is good enough to generate a timely and optimal response.

    • Andrew August 12, 2010 at 9:12 am #

      Hi Alex,

      Thanks for dropping by and commenting – a great comment, in fact.

      There are many trolls out there who just love putting you down.

      Can you imagine the ‘hell’ big celebrities have to go through?

      I think I wouldn’t read the papers!


  9. Sarah August 11, 2010 at 7:59 am #

    I find that there’s a huge amount of people who simply trawl blogs looking to highlight mistakes. Perhaps they have an inferiority complex? I allow comments to remain in my blog if there are constructive and help the reader.

    • Andrew August 12, 2010 at 9:14 am #


      I must admit I hate the ones that say, “you missed an apostrophe off” or “you are using the apostrophe the wrong way”.

      Get a life…please!


  10. August 27, 2010 at 11:14 am #

    Hi, thanks for your submission to the Eighty Fifth Edition of the Blog Carnival Blogging. Your post has been accepted and its live:


  11. Steve December 30, 2010 at 9:40 pm #

    I think some people are just flat out rude and should stay away from the keyboard until they can get a prescription filled to mellow them out!

    Then again, maybe it’s their entertainment.

    • Andrew January 2, 2011 at 8:36 am #


      I think a lot of people get their kicks from being rude and nasty.


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