When buying any service on-line I always look to see if they have a live chat service.
I like to ask questions BEFORE purchasing.
I like to know I can have technical support AFTER purchasing.
And most of all when I do have questions, I want to have the ability to get them answered immediately.
Having a live chat service can sometimes persuade to buy. It helps alleviate the uncertainly of doing business with a company or someone I don’t know.
Many visitors come to my site, see my business blogging services and then email me with questions.
I wonder how many have questions but don’t bother emailing me and just move on?
Quite a lot I would imagine.
So I thought…perhaps it’s a service I should install.
So I have.
You may have seen it.
In the bottom right hand corner you can click on the image and chat with me instantly (assuming I am on-line).
The service I am using is called Zopim and prices range from free upwards. I’m using the free service.
It was easy to install and you can set up sound alerts to inform you when someone asks a question.
Yesterday, I was on the phone (via Skype) with a client and suddenly the alert sound was ringing in my ear.
(I forgot to turn off Zopim and make me appear offline!)
“Ohh…my first contact!” I thought
“Hi…can you help me?” asked the visitor.
I was on the phone to my client so couldn’t respond.
60 seconds later.
“OY…Bitch…you gonna help me?”
60 seconds later.
This person wanted help (or did they?) and I didn’t respond within seconds…so I get abuse!
I banned them from ever ‘chatting’ with me again. You can easily do that with Zopim.
Other chats have been much more pleasant.
No sales yet or ‘conversions’ but I’ve only had the facility installed for a few days.
But I like it. I would do business with me!
What do you think?
Do you think this facility helps towards overcoming the fear of doing business with someone you don’t know?
Please share your views in the comments below.