by Andrew Rondeau | Feb 25, 2013 | customer service
I’m going to tell you a story. The other day, I was out shopping for a new mobile phone. I’d seen some adverts for the one I was looking for, browsed through a couple of catalogues, and decided pretty much on the style, brand and model I was after. The...
by Andrew Rondeau | Feb 4, 2013 | customer service
Now, I don’t know how old you are, but the chances are you are aware of the fabulous Swinging Sixties, a time when music formed the basis of everything in the same way as the internet probably does now. I’m talking about Beatlemania, the Mods and Rockers,...
by Andrew Rondeau | Nov 15, 2012 | customer service
This is an excerpt from my kindle book, The Pajama Tycoon Have you heard the phrase ‘all work and no play makes Jack a dull boy’? It may sound like something out of an Enid Blyton book, but it’s true that working all day and not having any fun can really make us feel...
by Andrew Rondeau | Jun 11, 2012 | customer service
These days it’s hard to get awesome customer service. Some companies think good customer service is good enough. It’s not. Good customer service doesn’t wow you. It doesn’t make you want to tell others and shout about it. But some companies are waking up to the fact...
by Andrew Rondeau | Jun 6, 2012 | customer service
When dealing with any company, one of the things I want to know is the full cost. I want to see if what they are offering is good value for money. I hate it when you look in shop windows and there are no prices. Why don’t they add prices? It normally means it’s too...
by Andrew Rondeau | Apr 25, 2012 | customer service
Most people who want to sell their services write some text, sit back and hope the customers will come flocking! In many cases, it turns people off. And they go straight for the ‘close page’ button. Why? For many reasons including: The copy is too hyped up The...