Archive | customer service

photo credit: rAmmoRRison

There’s a really good quote about technology by Einstein, that states ‘It has become appallingly obvious that our technology has exceeded our humanity.’

I came across this quote on one of those sites that give you inspirational ideas to increase your motivation, and it surprised me a bit.

Have you noticed how the internet, your mail box and your post box have become swamped with information over the past few years?

It seems that as companies understand the value and importance of regular communication, more and more firms are bombarding us with marketing materials, promotional literature and newsletters, to the extent that we could spend entire days wading through the detail and not really getting anything of value from it.

photo credit: Cаt

Imagine if you had a personal assistant to support your online business, that responded within minutes to customer requests, managed your subscriber list perfectly, and sent out perfect e-mails at the time you most needed them to go out, because they understood exactly what you wanted to say, and when you wanted to say it?

photo credit: [cipher]

Customers who feel that their vendor is honourable and true to their word will listen when new products are reviewed, be easily persuaded to make sales based on the word of their trusted vendor, and be much more likely to refer other people to them.

Most online business owners (and entrepreneurs) have a common issue that can make the difference between a thriving, successful business, and eking out a living working all hours for little return.