by Andrew Rondeau | Aug 14, 2013 | customer service
There’s a really good quote about technology by Einstein, that states ‘It has become appallingly obvious that our technology has exceeded our humanity.’ I came across this quote on one of those sites that give you inspirational ideas to increase your...
by Andrew Rondeau | Jul 22, 2013 | customer service
Have you noticed how the internet, your mail box and your post box have become swamped with information over the past few years? It seems that as companies understand the value and importance of regular communication, more and more firms are bombarding us with...
by Andrew Rondeau | May 13, 2013 | customer service
Imagine if you had a personal assistant to support your online business, that responded within minutes to customer requests, managed your subscriber list perfectly, and sent out perfect e-mails at the time you most needed them to go out, because they understood...
by Andrew Rondeau | Apr 30, 2013 | customer service
There’s no bigger quality in a business person than telling the truth, all the time. Customers who feel that their vendor is honourable and true to their word will listen when new products are reviewed, be easily persuaded to make sales based on the word of...
by Andrew Rondeau | Apr 3, 2013 | customer service
Most online business owners (and entrepreneurs) have a common issue that can make the difference between a thriving, successful business, and eking out a living working all hours for little return. Pricing No matter how confident you may be about your products or...
by Andrew Rondeau | Mar 6, 2013 | customer service
Social networking has changed the face of communication forever. Before the internet landed with a thump on to our desks, we interacted with people a lot differently to the way we do now. Instead of losing contact with vague colleagues who you wouldn’t usually...