One of the self development experts I follow is Jack Canfield.
Each week I receive an inspired newsletter full of great content from Jack.
This week’s had an article entitled, “How to Ask to Get Ahead” and I thought I would share it right here because if you want to run your blog as a business, these tips from Jack can help.
Here’s the article in full:
Ask and you shall receive.
How many times have you heard that? But how many times have you used this fundamental truth in your daily life recently?
Let me put it this way: when was the last time you asked for a written endorsement from a client or colleague?
How about feedback from your customers? Or the opportunity to renegotiate something that just doesn’t work for you?
I can’t tell you how often I watch business professionals–especially those in sales and marketing positions–falter because they simply stop practicing the art of asking.
If you were to ask successful top executives how they got to where they are, I bet most would admit they “asked to get to the top.” In other words, they knew when and how to ask the right questions so they could gather the right information, build their reputation, seek useful referrals, generate new business, and expand their audience or customer base.
If the simple act of asking is so critical, then why don’t more people do it?
Because for some reason, people falsely think asking implies weakness and sets one up for potential rejection. It’s easy to come up with all sorts of excuses to avoid asking questions that can return unexpected or critical answers. Yet the world responds to those who ask.
If you are not moving closer to what you want, you probably aren’t doing enough asking.
Here are seven asking strategies you can implement in your business (and in life) to boost your results:
1.) Ask for Information
You can never have too much information; in fact, the higher up you go, the more you need to know. To win potential new clients, you first need to have an understanding about their current challenges, what they want to accomplish and how they plan to do it. Only then can you proceed to demonstrate the advantages of your unique product or service.
Ask questions starting with the words who, why, what, where, when and how to obtain the information you need. Only when you truly understand and appreciate a prospect’s needs can you offer a solution.
2.) Ask for Business
Would you believe that more than 60 percent of the time salespeople never ask for the order after giving a complete presentation about the benefits of their product or service?!
It’s true, and a painful statistic that could put anyone out of business quickly if it’s not changed. Always ask a closing question to secure the business. Don’t waffle or talk around it–or worse, wait for your prospect to ask you. No doubt you have heard of many good ways to ask the question, “Would you like to give it a try?” The point is, ask.
3.) Ask for Written Endorsements
These can be difficult to ask for if you don’t like tooting your own horn, but well-written, results-oriented testimonials from highly respected people are powerful for future sales. They solidify the quality of your product or service and leverage you as a person who has integrity, is trustworthy and gets the job done on time.
When is the best time to ask? Right after you have provided excellent service, gone the extra mile, or made your customer really happy. Simply ask if your customer would be willing to give you a testimonial about the value of your product or service, plus any other helpful comments.
4.) Ask for Top-Quality Referrals
Just about everyone in business knows the importance of referrals. It’s the easiest, least expensive way of ensuring your growth and success in the marketplace. Your core clients will gladly give you referrals because you treat them so well. So why not ask all of them for referrals? It’s a habit that will dramatically increase your income. Like any other habit, the more you ask the easier it becomes.
5.) Ask for More Business
Look for other products or services you can provide your customers. Devise a system that tells you when your clients will require more of your products. The simplest way is to ask your customers when you should contact them to reorder. It’s easier to sell your existing clients more than to go looking for new ones.
6.) Ask for Feedback
This is an important component of asking that is often overlooked. How do you really know if your product or service is meeting your customers’ needs? Ask them, “How are we doing? What can we do to improve our service to you? Please share what you like or don’t like about our products.” Set up regular customer surveys that ask good questions and tough questions. It’s a powerful way to fine-tune your business.
7.) Ask to Renegotiate
The negotiating room should never be locked up for good. Regular business activities include negotiation and often re-negotiation. Many networkers get stuck because they lack skills in negotiation, yet this is simply another form of asking that can save a lot of time and money. All sorts of contracts can be renegotiated in your personal life, too, such as changing your credit card terms and rates. As long as you negotiate ethically and in the spirit of a win-win, you can enjoy a lot of flexibility. Nothing is ever cast in stone. It’s only in stone if you don’t speak up!
The 5 Secrets to Successful Asking
The first stumbling block for most is knowing how to ask. There are five secrets to great asking that can guarantee you results, however big or small.
If you ever find yourself hitting brick walls and coming up short in responses, come back to these five tips:
Ask Clearly: No one likes getting a vague or fuzzy question. Be precise. Think clearly about your request. Take time to prepare. Use a note pad to pick words that have the greatest impact. Words are powerful, so choose them carefully.
For example, if you throw out the “How am I doing?” question without specifics, it may take time for the other person to understand what you’re talking about. Instead, try, “How is my attitude with customers? Do you see room for improvement? Where?”
Ask with Confidence: People who ask confidently get more than those who are hesitant and uncertain. When you’ve figured out what you want to ask for, do it with certainty, boldness and confidence. Practice in the mirror if you have to, or write out your question in advance.
Be prepared to hear the unexpected or the unwanted. Try to have an open mind and heart (it’s okay to feel intimidated by the experience, but don’t show it). Don’t get defensive if you hear something you don’t like or that makes you uncomfortable. It’s good to get a little uneasy once in a while upon the observations or insights of others. They will inspire you to stop, reflect, and take steps to make a shift for the better.
Ask Consistently: Top producers know that they can’t quit if they ask once and don’t get a good response. Keep asking until you find the answers, and try different ways of asking if one doesn’t seem to be working.
In prospecting there are usually four or five “no’s” before you get a “yes.” You may, for example, want to ask a co-worker about your performance on an important team project, but you sense reluctance from that person to offer an opinion.
You can always ask another person who is more receptive to the question, or consider how you are asking it and try again. Because people don’t normally go around asking others for opinions on how well they are doing, it’s not a question typically heard. So be prepared to ask over and over again before you hear a clear–useful–answer.
Ask Creatively: In this age of global competition, your asking may get lost in the crowd, unheard by the decision-makers you hope to reach. There is a way around this. If you want someone’s attention, don’t ask the ordinary way. Use your creativity to dream up a high-impact presentation.
Bear in mind that asking someone to stop and evaluate you can seem awkward or time-consuming. Show respect for them first and find the ideal time to ask the question. Here’s one way to engage the insights of a superior: “I highly value your opinion and honest perspective, and would love to know what you think I could be doing differently on a daily basis that would make your life easier and make our clients happier.”
Ask Sincerely: When you really need help, people will respond. Sincerity means dropping the image facade and showing a willingness to be vulnerable. Tell it the way it is, lumps and all. Don’t worry if your presentation isn’t perfect; ask from your heart. Keep it simple and people will open up to you.
Like speaking a different language, asking takes continual practice until it becomes a regular, reflexive habit. The sooner you build your “Ask Muscle”, the sooner you’ll see the results you’ve been waiting–and searching–for.
Don’t think asking only relates to work-related goals and tasks. Bring this practice home to enrich your relationships with your family members and your friends, too!
I trust you’ll be surprised and delighted at what you discover about yourself in this process.
Happy asking!
You can sign-up for Jack’s newsletter here:
http://www.jackcanfield.com/newsletter_info.htm
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You are so right about asking in that it is very hard for some people to do because they fear rejection. It seems in this business you really need to get over it and face that fear.
David
.-= David Stillwagon´s last blog ..Progressive resistance training =-.
Twitter: andrewrondeau
David,
Fear holds people back on many fronts.
I ask myself, “what is the worst thing that can happen?” and the answer is normally very trivial.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Have You Ever Worked Out Your Value Per Hour? =-.
Thank you too much for this great subject .
I enjoy reading your subjects .
Best of regards
Twitter: andrewrondeau
You’re welcome.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Have You Ever Worked Out Your Value Per Hour? =-.
This is a great article. I try to live my life by the mantra “There is no such thing as a stupid question.” If I don’t know something, it would be more stupid to do it wrong rather than ask how to do it right.
Twitter: andrewrondeau
Jamie,
Exactly right!
No need to struggle – simply ask someone. Most people are flattered to receive a question.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Have You Ever Worked Out Your Value Per Hour? =-.
This is the only way to go about things, personally or business wise…as you can see from most of my posts on the new blog. lol
You just need to be sure you’re not taking advantage of others good will.
I think the area most run into the most trouble is, Asking with Confidence. I constantly here and see people saying, “sorry to have to ask”, I feel bad for asking”, etc.
Ya know?
.-= Dennis Edell @ Direct Sales Marketing´s last blog ..The Official DEDC Comment Policy =-.
Twitter: andrewrondeau
Dennis,
You mention 2 excellent points here.
Taking advantage. Deep inside, you know when you are taking too much of an advantage, don’t you? If so, stop!
Confidence: Just ask…don’t ramble!
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Have You Ever Worked Out Your Value Per Hour? =-.
Do you have a good link for Jack? I Googled but there are so many; I really don’t want to sign up to 50. lol
.-= Dennis Edell @ Direct Sales Marketing´s last blog ..UPDATED: YES it is Time for ME to TWEET! What’s my username? Part 1 =-.
Twitter: andrewrondeau
Try: http://www.jackcanfield.com/home/
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Have You Ever Worked Out Your Value Per Hour? =-.
Jack Canfield’s FREE Success Strategies E-Newsletter?
.-= Dennis Edell @ Direct Sales Marketing´s last blog ..Theme Customization 4 – NEW Social Media Icons & RSS/Newsletter Subscription Box(s) Coming – You Need to Settle an Argument! =-.
Twitter: andrewrondeau
As in the post:
http://www.jackcanfield.com/newsletter_info.htm
Andrew
.-= Andrew @ Blogging Guide´s last blog ..The Power of Blogging and Politics =-.
“Ask to Renegotiate” – Wow that is one incredible territory of this article. Thanks to Jack and a special thanks to you Andrew for bringing this up. Apparently I follow your blogs, and now onwards Jack’s is also on my feed reader. The reason i got obsessed with renegotiation is that, my niche has lots of that happening. You have to be kickass good in negotiation in photography. No one is going to speak for you except your pictures. So I guess reviving skills on that zone will not only help networkers but people like us also. To put in simpler terms, world revolves because of negotiation. Solid post and I am glad for spending time to read this. Thanks again guys.
Twitter: andrewrondeau
Paul,
I’m glad it hit your passionate spot!
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Blogging Guide: Increase Your Traffic and Google Crawl Rate =-.
I would also say that the reason people don’t ask is the fear of rejection. Most people just can’t deal with it. But it is something you get used too. Like I always ask people if I can guest post on their blog and I get a no pretty often. After a couple of times it doesn’t matter anymore.
Thanks for sharing this with us!
.-= Alex@Briefkasten Edelstahl´s last blog ..Edelstahl Briefkasten “Flaschenpost” =-.
Twitter: andrewrondeau
Alex,
A good point. Rejection can be hard to overcome but you are right…move on.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Blogging Guide: Increase Your Traffic and Google Crawl Rate =-.
interesting topic, at first i was so curious to read and digest, its a great read! Bookmarked! thanks for sharing..
This is very informative source. One way to maintain your business to have a good relationship with your clients. You’re able to answer their needs and in return great service so they keep coming back to you. Thanks for sharing.
.-= ray jasper d. palmer´s last blog ..BankrollMob’s WSOP FREEROLLS: Yesterday’s winners (21/4) =-.
Twitter: andrewrondeau
Ray,
You are right. Providing a great customer service makes a huge difference. It’s still very rare these days.
Andrew
Thanks for the tips! While I am not new to blogging, I am new to actually trying to grow my blogs rather than just blog and see what happens. Your info is helpful
Twitter: andrewrondeau
Good stuff, Sewa.
Andrew
.-= Andrew @ Blogging Guide´s last blog ..Am I alone in thinking these are odd… =-.
[...] a doubt, the best way of knowing whether your customer service is up to scratch is to simply ask your customers.No one minds being asked their opinion, and gaining a first-hand account of how you and your [...]